Evans, James R.

Managing for Quality and Performance Excellence. - 9th ed. - Australia : Cengage Learning, 2016. - xvi, 697p.

includes index.

Helps you prepare for quality management. This text focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria.

9781285069463


Quality assurance
Quality control
Total quality management
Medical care--Quality control
Quality assurance--Health aspects

TS156