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Gaylor, Linda J.,

The administrative dental assistant / - Fourth edition. - USA Elsevier 2017 - xx, 305 pages ;

Orientation to the dental profession -- Dental basics -- Communication skills and telephone techniques -- Written correspondence -- Patient relations -- Dental healthcare team communications -- Computerized dental practice -- Patient clinical records -- Information management -- Dental patient scheduling -- Recall systems -- Inventory management -- Dental office equipment -- Financial arrangements and collection procedures -- Dental insurance processing -- Bookkeeping procedures : accounts payable -- Bookkeeping procedures : accounts receivable -- Employment strategies.

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