Managing for Quality and Performance Excellence.
By: Evans, James R
.
Contributor(s): William M. Lindsay.
Material type: 
BookPublisher: Australia : Cengage Learning, 2016Edition: 9th ed.Description: xvi, 697p.ISBN: 9781285069463.Subject(s): Quality assurance | Quality control | Total quality management | Medical care -- Quality control | Quality assurance -- Health aspectsOnline resources: Click here to access online Summary: Helps you prepare for quality management. This text focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria.
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includes index.
Helps you prepare for quality management. This text focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria.
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