Service Operations Management : Improving Service Delivery.
By: Johnston, Robert
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Contributor(s): Clark, Graham | Shulver, Michael.
Material type: 
BookPublisher: Uttar Pradesh : Pearson, 2018Edition: 4th ed.Description: xxii, 462p.ISBN: 9789386873309.Subject(s): Consumer satisfaction | Customer services -- ManagementOnline resources: Click here to access online
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Ziauddin Faculty of Engineering, Sciences, Technology & Management Library - N On Display | HF54 JOH 2018 (Browse shelf) | Available | 21168 |
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| HD9980.5 FIT 2019 Service Management : | HE 545.13 CHO 2019 Supply Chain Management | HF54 AAK 2019 Marketing Research. | HF54 JOH 2018 Service Operations Management : | HF 55 AGU 2014 Performance management. | HF 55 MEJ 2016 Managing human resources. | HF 55 MIL 2018 Compensation. |
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