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1. Customer relationship management : concepts and technologies

by Buttle, Francis.

Edition: 4th ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Amsterdam : Elsevier, 2004Availability: No items available

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2. Service Operations Management : Improving Service Delivery.

by Johnston, Robert | Clark, Graham | Shulver, Michael.

Edition: 4th ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Uttar Pradesh : Pearson, 2018Online access: Click here to access online Availability: No items available