Service Management : Operations, Strategy, Information Technology.
Fitzsimmons, James A
Service Management : Operations, Strategy, Information Technology. - 8th ed. - New York : McGraw-Hill, 2019. - xviii, 524p.
9789353161149
Service industries--Management
Consumer satisfaction
HD9980
Service Management : Operations, Strategy, Information Technology. - 8th ed. - New York : McGraw-Hill, 2019. - xviii, 524p.
9789353161149
Service industries--Management
Consumer satisfaction
HD9980
