Service Management : (Record no. 8208)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00781nam a22002537a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 22999 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | ZUFESTM-N |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20260128043253.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 211220b xxu||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9789353161149 |
| 040 ## - CATALOGING SOURCE | |
| Transcribing agency | ZUFESTM-N |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD9980 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Fitzsimmons, James A |
| 9 (RLIN) | 11110 |
| 245 ## - TITLE STATEMENT | |
| Title | Service Management : |
| Remainder of title | Operations, Strategy, Information Technology. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 8th ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | McGraw-Hill, |
| Date of publication, distribution, etc. | 2019. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xviii, 524p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service industries |
| Form subdivision | Management |
| 9 (RLIN) | 14094 |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction |
| 9 (RLIN) | 14092 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Fitzsimmons, Mona J |
| 9 (RLIN) | 14095 |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Bordoloi, Sanjeev K |
| 9 (RLIN) | 14096 |
| 856 ## - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://www.amazon.com/Service-Management-Fitzsimmons/dp/9353161142">https://www.amazon.com/Service-Management-Fitzsimmons/dp/9353161142</a> |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Source of classification or shelving scheme | Library of Congress Classification |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Total checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Ziauddin Faculty of Engineering, Sciences, Technology & Management Library - N | Ziauddin Faculty of Engineering, Sciences, Technology & Management Library - N | On Shelve | 15.09.2021 | Purchase | HD9980.5 FIT 2019 | 22999 | 27.09.2021 | 27.09.2021 | Books |