Daniel Bowling <br/><br/>
Bringing peace into the room : how the personal qualities of the mediator impact the process of conflict resolution 

 - 1st Ed 
 - San Francisco  Jossey-Bass  2003 
 - 310 
<br/><br/><label>ISBN: </label>9780787968502 
<br/><br/><label>LC Class. No.: </label>HM 1126  / BOW 2003