00369nam a2200133la 450000500170000000800370001702000180005405000220007210000170009424500600011125000120017126000420018330000100022520260128043439.0251202s9999 xx 000 0 und d a9780199644988 aKD 7644bBLA 2012 aSusan Blake  aA Practical Approach To Alternative Dispute Resolution  a2nd ed  aOxfordbOxford University Pressc2012 a586p.