TY  - BOOK
AU  - The World Bank
TI  - Making Services work for poor People 
SN  - 9780821354681
AV  - HV 49 WB 2003 
PY  - 2003///
CY  - Washington
PB  - The World Bank and Oxford University Press
KW  - Public Service
KW  - Welfare Service
KW  - Social Work
ER  -