Johnston, Robert. <br/><br/>
Service Operations Management :  Improving Service Delivery. 

 - 4th ed. 
 - Uttar Pradesh :  Pearson,  2018. 
 - xxii, 462p.  
<br/><br/><label>ISBN: </label>9789386873309 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer satisfaction<br/>Customer services--Management
<br/><br/><label>LC Class. No.: </label>HF54