@book{6445,
	author = {Fitzsimmons, James A.  and Fitzsimmons, Mona J},
	title = {Service Management :},
	publisher = {McGraw-Hall,},
	year = {2018.},
	address = {New Delhi :},
	edition = {8th ed.},
	url = {https://www.amazon.com/Service-Management-Fitzsimmons/dp/9353161142}
}