Fitzsimmons, James A.  <br/><br/>
Service Management :   Operations, Strategy, Information Technology. 

 - 8th ed. 
 - New Delhi :  McGraw-Hall,  2018. 
 - 524p. 
<br/><br/>Including Index 
<br/><br/><label>ISBN: </label>9789353161149 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management
<br/><br/><label>National Library of Medicine Call No.: </label>HD99