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  <titleInfo>
    <title>Service Management</title>
    <subTitle> Operations, Strategy, Information Technology</subTitle>
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  <name type="personal">
    <namePart>Fitzsimmons, James A.</namePart>
    <role>
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  <name type="personal">
    <namePart>Fitzsimmons, Mona J</namePart>
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  <name type="personal">
    <namePart>Bordoloi, Sanjeev K</namePart>
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    <publisher>McGraw-Hall</publisher>
    <dateIssued>2018</dateIssued>
    <edition>8th ed.</edition>
    <issuance>monographic</issuance>
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  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
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  <physicalDescription>
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    <extent>524p.</extent>
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  <note>Including Index</note>
  <subject>
    <topic>Service industries</topic>
    <topic>Management</topic>
  </subject>
  <classification authority="nlm">HD99</classification>
  <identifier type="isbn">9789353161149</identifier>
  <identifier type="uri">https://www.amazon.com/Service-Management-Fitzsimmons/dp/9353161142</identifier>
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