TY  - BOOK
AU  - Fitzsimmons, James A. 
AU  - Fitzsimmons, Mona J
AU  - Bordoloi, Sanjeev K
TI  - Service Management: Operations, Strategy, Information Technology
SN  - 9789353161149
PY  - 2018///
CY  - New Delhi
PB  - McGraw-Hall
KW  - Service industries
KW  - Management
N1  - Including Index
UR  - https://www.amazon.com/Service-Management-Fitzsimmons/dp/9353161142
ER  -