@book{6478,
	author = {Besterfield, Dale H and Besterfield-Michna, Carol.},
	title = {Total Quality Management.},
	publisher = {Pearson:},
	year = {2019.},
	address = {Chennai :},
	edition = {5th ed.},
	url = {https://www.amazon.com/Total-Quality-Management-Tqm-Pearson/dp/935306631X}
}