Besterfield, Dale H <br/><br/>
Total Quality Management. 

 - 5th ed. 
 - Chennai :  Pearson:  2019. 
 - xxi, 622p. 
<br/><br/><label>ISBN: </label>9789353066314 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality assurance<br/>Total quality management<br/>Quality control
<br/><br/><label>LC Class. No.: </label>HD62