TY  - BOOK
AU  - Besterfield, Dale H
AU  - Besterfield-Michna, Carol.
AU  - Besterfield, Glen H
AU  - Urdhwareshe, Hemant
TI  - Total Quality Management
SN  - 9789353066314
AV  - HD62 
PY  - 2019///
CY  - Chennai
PB  - Pearson
KW  - Quality assurance
KW  - Total quality management
KW  - Quality control
UR  - https://www.amazon.com/Total-Quality-Management-Tqm-Pearson/dp/935306631X
ER  -