@book{7276,
	author = {Taylor, Shirley,},
	title = {Communication for business : a practical approach},
	publisher = {Pearson,},
	year = {2013.},
	address = {New Delhi :},
	edition = {4th ed.},
	url = {https://www.worldcat.org/title/communication-for-business-a-practical-approach/oclc/818810068}
}