00721nam a22002537a 4500 7286 7286 22713 ZUFESTM-N 20260128043234.0 211215b xxu||||| |||| 00| 0 eng d 9781138498259 ZUFESTM-N HF5415 Buttle, Francis 10040 Customer relationship management : concepts and technologies 4th ed. Amsterdam : Elsevier, 2004. xviii,359p. includes index. Customer relations Management 11302 Relationship marketing 10042 Customer services Management 13570 Customer relations 10044 BK lcc 0 0 lcc 0 0 ZUFEST ZUFEST DISPLAY 2021-05-26 Purchase 0 HF 5415.BUT 2004 22713 2021-06-07 00:00:00 2021-06-07 BK