Fitzsimmons, James A <br/><br/>
Service Management :   Operations, Strategy, Information Technology. 

 - 8th ed. 
 - New York :   McGraw-Hill,  2019. 
 - xviii, 524p. 
<br/><br/><label>ISBN: </label>9789353161149  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management<br/>Consumer satisfaction
<br/><br/><label>LC Class. No.: </label>HD9980