00781nam a22002537a 4500 8208 8208 22999 ZUFESTM-N 20260128043253.0 211220b xxu||||| |||| 00| 0 eng d 9789353161149 ZUFESTM-N HD9980 Fitzsimmons, James A 11110 Service Management : Operations, Strategy, Information Technology. 8th ed. New York : McGraw-Hill, 2019. xviii, 524p. Service industries Management 14094 Consumer satisfaction 14092 Fitzsimmons, Mona J 14095 Bordoloi, Sanjeev K 14096 https://www.amazon.com/Service-Management-Fitzsimmons/dp/9353161142 BK lcc 0 0 lcc 0 0 ZUFEST ZUFEST DISPLAY 2021-09-15 Purchase 0 HD9980.5 FIT 2019 22999 2021-09-27 00:00:00 2021-09-27 BK