TY  - BOOK
AU  -  Fitzsimmons, James A
AU  - Fitzsimmons, Mona J
AU  - Bordoloi, Sanjeev K
TI  -  Service Management : : Operations, Strategy, Information Technology
SN  - 9789353161149 
AV  - HD9980 
PY  - 2019///
CY  - New York
PB  -  McGraw-Hill
KW  - Service industries
KW  - Management
KW  - Consumer satisfaction
UR  - https://www.amazon.com/Service-Management-Fitzsimmons/dp/9353161142
ER  -