Evans, James R. <br/><br/>
Managing for Quality and Performance Excellence. 

 - 9th ed. 
 - Australia :  Cengage Learning,  2016. 
 - xvi, 697p. 
<br/><br/>includes index. 
<br/><br/> Helps you prepare for quality management. This text focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. 
<br/><br/><label>ISBN: </label>9781285069463 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality assurance<br/>Quality control<br/>Total quality management<br/>Medical care--Quality control<br/>Quality assurance--Health aspects
<br/><br/><label>LC Class. No.: </label>TS156