000			00721nam a22002537a 4500
999			_c7286 _d7286
001			22713
003			ZUFESTM-N
005			20260128043234.0
008			211215b xxu||||| |||| 00| 0 eng d
020			_a9781138498259
040			_cZUFESTM-N
050			_aHF5415
100			_aButtle, Francis _910040
245			_aCustomer relationship management : _bconcepts and technologies
250			_a4th ed.
260			_aAmsterdam : _bElsevier, _c2004.
300			_axviii,359p.
504			_aincludes index.
650			_aCustomer relations _vManagement _911302
650			_aRelationship marketing _910042
650			_aCustomer services _vManagement _913570
650			_aCustomer relations _910044
942			_cBK _2lcc