| 000 | 00781nam a22002537a 4500 | ||
|---|---|---|---|
| 999 |
_c8208 _d8208 |
||
| 001 | 22999 | ||
| 003 | ZUFESTM-N | ||
| 005 | 20260128043253.0 | ||
| 008 | 211220b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9789353161149 | ||
| 040 | _cZUFESTM-N | ||
| 050 | _aHD9980 | ||
| 100 |
_a Fitzsimmons, James A _911110 |
||
| 245 |
_a Service Management : _bOperations, Strategy, Information Technology. |
||
| 250 | _a8th ed. | ||
| 260 |
_aNew York : _b McGraw-Hill, _c2019. |
||
| 300 | _axviii, 524p. | ||
| 650 |
_aService industries _vManagement _914094 |
||
| 650 |
_aConsumer satisfaction _914092 |
||
| 700 |
_aFitzsimmons, Mona J _914095 |
||
| 700 |
_aBordoloi, Sanjeev K _914096 |
||
| 856 | _uhttps://www.amazon.com/Service-Management-Fitzsimmons/dp/9353161142 | ||
| 942 |
_cBK _2lcc |
||