Service Management : Operations, Strategy, Information Technology.
By: Fitzsimmons, James A
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Contributor(s): Fitzsimmons, Mona J | Bordoloi, Sanjeev K.
Material type: 
BookPublisher: New York : McGraw-Hill, 2019Edition: 8th ed.Description: xviii, 524p.ISBN: 9789353161149 .Subject(s): Service industries -- Management | Consumer satisfactionOnline resources: Click here to access online
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Ziauddin Faculty of Engineering, Sciences, Technology & Management Library - N On Display | HD9980.5 FIT 2019 (Browse shelf) | Available | 22999 |
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| HD99 FIT 2018 Service Management : | HD2755.5 DAN 2019 International Business . | HD27745 MON 2004 Corporate Governance. | HD9980.5 FIT 2019 Service Management : | HE 545.13 CHO 2019 Supply Chain Management | HF54 AAK 2019 Marketing Research. | HF54 JOH 2018 Service Operations Management : |
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